Online Communities: engage your customers ...
We build and manage online communities to encourage brand innovation, online awareness and to increase sales.
A recent EPiServer study (2012) showed that: respondents see building such communities is a way to properly engage with current and potential customers (44%). This was closely followed by the opportunity to conduct customer research (43%) and increase customer retention (36%).
Our vision is to revolutionise the way organisations and brands communicate, by bringing together customers, staff, stakeholders and experts alike - to develop marketing innovations and ultimately develop business through greater social and 'online' interaction.
Imagine an online, interactive community filled with customers, staff and stakeholders, all dedicated to making your business succeed - how marvellous would that be?
We like to think of these communities as your brand's personal, 24/7 consumer advisory board. Where we help you keep constant contact with your audience that is relevant, innovative, provides residual income as well as attracting new members of staff.
These communities are immensely powerful. We help brands keep a pulse on their customer attitudes, uncover new product and service ideas, speed up decision making and de-risk business innovation.
These community driven decisions happen much faster and as such, the time to take these to market is greatly reduced - keeping you ahead of the game.
It gives your customers a sense of belonging, a sense of ownership and therefore greater loyalty ...